FAQ
Frequently Asked Questions
ORDERS & SHIPPING
Do you ship internationally?
Currently we ship within the UK only. International shipping will be available soon — sign up to our newsletter for updates.
How long will my order take to arrive?
Orders are processed within 1–2 business days. UK delivery typically takes 2–4 working days.
How can I track my order?
Once dispatched, you’ll receive a tracking link by email.
RETURNS & REFUNDS
What is your return policy?
We offer a 14-day return window for unopened and unused products. If you change your mind, simply email us at support for assistance.
My item arrived damaged — what should I do?
Contact us within 48 hours with photos and your order number. We’ll arrange a replacement.
PRODUCT & INGREDIENTS
Are your products vegan and cruelty-free?
Yes — every Revalure product is vegan, cruelty-free, dermatologist reviewed, and made in the UK.
Are your products fragrance-free?
Yes. Our range is designed for sensitive and blemish-prone skin, so we avoid artificial fragrance.
Are your products suitable for acne-prone or sensitive skin?
Absolutely. Our formulas are intentionally simple, minimal, and non-irritating — ideal for oily, blemish-prone and reactive skin types.
Can I use the products while pregnant or breastfeeding?
Most products are suitable, but consult your doctor if unsure.
HOW TO USE
What order should I use the products in?
AM: Cleanser → Niacinamide Serum → Moisturiser/SPF
PM: Cleanser → Salicylic Serum → Moisturiser
Can I combine your serums with other brands?
Yes. Our products are gentle and layer well.
ACCOUNT & PAYMENTS
Do I need an account to order?
No — you can checkout as a guest.
What payment methods do you accept?
We accept all major cards, PayPal, and Shop Pay.